Pizza shop furious after Uber Eats cancels $600 worth of food

A pizza restaurant was left feeling furious after Uber Eats cancelled a $600 order, despite the employees spending all night preparing it. 

Workers at Santoro’s Pizzeria shared a video of a chaotic occurrence when they received an order totaling up to $600.

The clip begins with two of the workers gazing down at the screen, utterly shocked by what they see. 

“It says, ‘The order timed out because your store didn’t accept it. You won’t be paying,’” one of the women reads. Apparently, Uber Eats chose to cancel the $600 order.

One of the male workers was clearly angered by the news, shouting “No f**king way,” as the video pans in his direction. All the while, one of the female employees attempted to call Uber Eats to resolve the matter. 

“This is why third parties are a problem. Because of these situations,” the man states in frustration. 

Uber Eats apparently canceled the order in the morning, after the workers had spent the night shift getting most of the food together. 

TikTok weighs in on chaotic $600 order

After the video was posted on the platform, people were quick to weigh in and share their thoughts. Some people had been through similarly unpleasant experiences when using a third-party delivery service.

“When I used a third-party delivery service (Deliveroo) the driver walked straight into my building without knocking… and didn’t even follow the delivery instructions. As a woman who lives alone, this is scary.”

“When I worked at a pizza place… we refused to use third parties… not worth it and they take so much in fees,” another shared.

One, however, thought that the blame lay with the person who ordered the $600 delivery. “They should have ordered directly with the restaurant with a massive order like this… and they should have ordered ahead,” they wrote.

Thankfully, the situation was resolved after they contacted the customer directly, who later came to pick up the order themselves. Uber Eats also refunded Santoro’s Pizzeria. 

Another pizza worker went viral earlier in February when she destroyed a pizza order placed by her ex.