Customer blasts store after claiming they couldn’t choose “no tip” option

A customer put a store on blast after they said that they failed to put a ‘no tipping’ option on their checkout. 

A customer at Bubble U, a popular boba store, went viral on TikTok after they claimed that they weren’t able to select an option not to tip when it came to checkout. 

In the video, they recorded the end of the transaction, where the screen is shown along with the tipping options. 

It allows users to select anywhere between a 10 percent tip and a 25 percent tip, however, there’s no explicit option allowing users to opt out of leaving a tip.

People weigh in on store’s tipping situation

After the video was posted on the platform, people were quick to weigh in with their opinions. 

“Went to a boba store in the Bay Area with 25%, 30%, and 40% only options. I paid in cash instead,” one told the poster.

“I used to work there and I hope you walked out after this,” one wrote. “Why do boba places even have prompts that ask for tips for doing nothing beyond the job requirement?” another asked confusedly. 

However, it turns out that the no tipping option was available from the start, with the poster writing at a later date that the button was located under the ‘continue,’ section. 

“They really hid the no tip option under the continue button,” they said.

The store itself responded: “Thank you for bringing this to our attention and we’re sorry about your experience! We checked our systems and found no problem selecting the $0 tip.”

“Yeah but it’s one thing when the custom tip is not its own button and it has to be merged in with the continue button,” one clapped back. 

The subject of tipping is a long-standing debate. In January, a woman went viral after she raged at staff in the Sugar Factory when an automatic tip was added to her bill.