Helldivers 2 devs issue apology after massive server issues

Shortly after it was released, Helldivers 2 saw an influx of players well over the server capacity of the game and the devs have now released an apology statement, highlighting a future fix.

Arrowhead Game Studios’s latest release Helldivers 2 brings a fresh perspective for the players to enjoy, from the sequel being a game with a top-down view to incorporating a third-person perspective for better immersion.

Generally, the playerbase is at its peak when a game is newly launched and it’s been no different for Helldivers 2. However, when server limitations are there, players face several issues while logging into their favorite game, and Helldivers 2 met a similar fate shortly after its release.

The devs have taken this into account and apologized for login issues as a huge number of players started to join the servers.

Arrowhead Studios

Helldivers 2 devs apologize for progress hindered after massive server overload

During the launch, the devs had a total server capacity of 250,000 in mind which they later increased to 360,000 after the game was released. However, Arrowhead boss Johan Pilestedt confirmed that it was not even six minutes when the servers reached their full capacity with more and more players trying to join every single second.

As soon as the server issues started to appear, Pilestedt issued an apology statement on their official Discord server saying, “Hey Everyone, Thank you for your patience during the server maintenance. With it we deployed three “rapid-fixes” aimed at improving the situation with rewards often not being handed out properly, login-issues, and server capacity.”

Johan then continued and said, “To speak in technical terms, our services as well as our partner services have a rate limiter that denies connections beyond a volume per minute to prevent the entire system from failing. We managed to increase the rate limit from 10,000/min to 20,000/min and the total capacity of concurrent players was increased from 250,000 total to 360,000 total. This was however still not enough as the player count jumped to 360k after 5 1⁄2 minutes.”

“As such, the issue with login remains. If for any reason you get the ‘Failed to connect to server’ issue, it means that the maximum number of login requests for that particular minute is exceeded and/or that the servers are full and will require someone to log out before allowing new players in. As mentioned above, the increased capacity should require less retries to get in.”

The dev urged players who were facing server issues to “try rebooting the game to increase the chances of it being reset” as this was due to “high traffic on the servers leading to rewards not being tracked correctly by our servers.”

Pilestedt understood the players’ frustration as their progress was hindered due to this instance and the dev apologized for the same, “For now, please once again accept our sincere apologies for the issues you’re facing, and rest assured, we’re doing our utmost to make it right. In order to do so, right now it is crucial that our team gets some sleep and we will be back at this again in a few hours.”

In the meantime, you can continue checking our Helldivers server status guide from time to time to stay updated and ahead of all players.